FAQs
how it works
Ordering is as Easy as this:
- Select your desired plan (please be aware our meals last 3-4 days refrigerated, unless frozen).
- Choose your meals from the options in the plan add them to your basket. (Our menus are updated regularly to ensure variety!)
- Once you are happy with your plan, proceed to checkout and enter your contact, delivery & payment details.
- You will receive an order confirmation with the delivery date and time information on.
- Sit back and wait for your tasty meals to arrive!
Our local collection is from Unit 9 Hamilton street BB2 4AJ. Collection time is between 3.00pm- 4.00pm only
All new orders before the delivery cut-off (Sundays at 4.00PM) will be delivered the following Tuesday (Blackburn & Darwen only from 4pm onwards) and Wednesday (Rest of the UK). Any orders made after the cut-off time, will be delivered the week after on these days.
If you have a rolling weekly subscription please see the info in our subscription section below
All other local & nationwide Postcode will be delivered Wednesday, in temperature controlled packaging, Via a 24 hour courier.
We have a variety of plans to suit all needs. From weight loss, maintain and bulking plans. Head to our meal plan page to browse the options.
Subscribe and save 10% off your order every week.
Your plan will automatically be renewed every week on the day/time you placed your first order. This will occur until you amend or cancel your subscription. NOTE* PLEASE EMAIL US TO CHANGE YOUR MEAL OPTIONS
If you'd like help cancelling completely, you can email Info@the-prepchef.co.uk & we'll help you out with that.
meal plans
All of our meals are made and packaged on fresh on the day of delivery. They contain ZERO preservatives. They have a 3/4 day refrigerated shelf life.
If you’re ever unable consume your meals within their shelf life, you can always put them into the freezer on the day of delivery, to extended storage. If you freeze your meals, be sure to defrost the night before in the fridge and add a couple more minutes when you reheat (the temperature must reach above 75 Degrees Celsius to be safe to eat) (Use within 8 weeks)
Many of our ingredients are sourced from farms and local independant suppliers.
All of our meals are made from scratch, so If you have a dietary preference, you can either look at our dishes individual ingredient lists online, or contact us at info@the-prepchef.co.uk and we can help you to choose your meals!
If you’re unable to find dishes that fit your preferences, be sure to check back regularly as we’re always adding new, exciting dishes to our menu.
The macros & nutritional information for every dish and meal plan can be found on each meal’s product page.
Yes all of our meat is Halal certified and we serve a number of Muslim customer.
cancellations & ammendments
Yes, you may skip the deliveries or cancel the subscription from your account. Simply log in to your account and head over to the "Subscription settings".
When you cancel from your account, the system will schedule your cancellation for after you have received all the meals you have paid for.
Make sure to inform us of your intention to pause your subscription before the automated renewal.
Unfortunately Not after the cut off time.
Our order cut off time (Sunday at 4pm), we place all of our produce orders for the next day. So you are receiving the freshest of produce to make your tasty nutritious meals.
We also prepare all the admin associated with your order; including printing labels for your meals and planning routes for the drivers ensure timely delivery
You can amend your meal options/ details anytime before the Sunday 4pm cut of time. ( to do this please email us right away)
If you need to change an address after this time for an upcoming delivery, please contact us as soon as possible: info@the-prepchef.co.uk
Please Note we may not be able to redirect a delivery address, on the day of delivery.
We ask customers to give us a minimum of 3 days notice to change a delivery address.
Although we always try our best to accommodate any changes on shorter notice by emailing us info@the-prepchef.co.uk to see if we can help